Contact Us Build your day

Gritlife ("we," "us," "our") is committed to protecting the privacy and confidentiality of the personal information of both our carers and clients (collectively, "participants"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with relevant Australian laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the National Disability Insurance Scheme (NDIS) Quality and Safeguarding Framework.

Collection of Personal Information

We collect personal information that is necessary to provide our services and fulfil our legal obligations. This information may include, but is not limited to:

  • Name, address, and contact details
  • Date of birth
  • Health and medical information
  • NDIS plan details
  • Emergency contact information
  • Information about the services you require or receive
  • Information from carers about their qualifications, experience, and work history

Methods of Collection

We collect personal information through various methods, including:

  • Directly from you during registration, assessments, and service delivery
  • From third parties such as your healthcare providers, family members, or other organisations involved in your care
  • Through our website, social media channels, and other online platforms
  • From forms, surveys, and other documents you provide to us

Use of Personal Information

We use your personal information to:

  • Provide you with NDIS services and supports
  • Manage and administer our services, including billing and payment
  • Communicate with you and respond to your inquiries
  • Improve our services and conduct quality assurance activities
  • Comply with our legal and regulatory obligations
  • Conduct risk management and safety activities

Disclosure of Personal Information

We may disclose your personal information to:

  • NDIS and other government agencies as required
  • Healthcare providers involved in your care
  • Our employees, contractors, and agents who need the information to perform their duties
  • Third-party service providers who assist us in delivering our services (e.g., IT providers, auditors)
  • Any other party with your consent or as required by law

We ensure that any third parties who receive your personal information are bound by confidentiality obligations and comply with applicable privacy laws.

Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These steps include:

  • Implementing physical, electronic, and administrative security measures
  • Regularly reviewing and updating our security practices
  • Ensuring our staff are trained in privacy and data protection

Access to and Correction of Personal Information

You have the right to access and correct your personal information held by us. To request access or correction, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and take steps to correct any inaccurate or incomplete information.

Complaints and Disputes

If you have any concerns or complaints about how we handle your personal information, please contact us using the details provided below. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality and Safeguards Commission.:

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will be available on our website and at our offices. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or comments regarding this Privacy Statement, please contact us at: