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Introduction

Welcome to Gritlife. These Terms and Conditions ("Terms") govern your use of our services and website. By engaging our services, you agree to comply with and be bound by these Terms. These Terms of Use (together with any other policies or agreements referenced herein) constitute a binding contract between you and Gritlife.

Definitions

  • NDIS: National Disability Insurance Scheme
  • Participant: An individual who receives support services funded by the NDIS
  • Provider: Gritlife
  • Support Worker: Carers subcontracted by Gritlife to provide services to participants
  • Service Agreement: A signed document between Gritlife and the participant or Gritlife and the support worker, outlining the terms of service
  • Account: The online account created by a user to access Gritlife’s services
  • Visitor: An individual who browses the Gritlife website without creating an account

Services

Gritlife provides various support services to NDIS participants. The specific services, their frequency, and duration will be outlined in the Service Agreement.

Eligibility to Use Services

You must be at least 18 years of age to create an account and use Gritlife’s services. By creating an account, you represent and warrant that you meet this age requirement and have the legal capacity to enter into this agreement.

Participant Rights and Responsibilities

  • Rights:

    • To receive services in a safe and respectful manner
    • To be treated with dignity and respect
    • To exercise choice and control over the services received

  • Responsibilities:

    • To provide accurate and timely information
    • To notify Gritlife of any changes in circumstances
    • To insure that GritLife is payed for provision of services
    • To adhere to the terms of the Service Agreement

Provider Responsibilities

Gritlife agrees to:

  • Provide agreed-upon services in a professional and timely manner
  • Maintain confidentiality and privacy of participant information
  • Ensure all support workers are adequately trained and hold necessary qualifications

Support Worker Obligations

Support workers subcontracted by Gritlife are required to:

  • Hold an Australian Business Number (ABN)
  • Provide services reliably and professionally
  • Maintain confidentiality and privacy of participant information
  • Support workers are to function as independent contractors. They are not employees or agents of GritLife
  • Provide their own insurance (refer clause 17), vehicle and equipment to deliver services
    • Their vehicle and equipment is safe and in a serviceable condition to deliver services
  • Immediately advise GritLife of any material change in the support workers individual circumstances that might adversely affect the support workers right or ability to lawfully provide support services. These changes may include but a not limited to:
    • Personal health circumstance (examples include a change in medication, injuries, and adverse psychological events
    • Legal issues, such as charges or investigations (e.g., criminal charges, restraining orders)
    • Changes in professional qualifications or registrations
  • Adhere to Gritlife policies and the NDIS Code of Conduct

Pricing and Payment

  • Participant Payments:

    • Services will be billed according to the NDIS Pricing Arrangements and Price Limits
    • Invoices are issued bi-weekly and are payable within 14 days of receipt
    • Payments will be processed through third-party services. Gritlife is not responsible for any fees incurred by you from your bank or financial institution. Payments must be made within the specified period, and failure to do so may result in suspension or termination of services.

  • Support Worker Payments:

    • Support workers will be paid bi-weekly upon submission of an invoice
    • Payment will be made within 14 days of invoice receipt

Cancellations

  • Participant Cancellations:

    • Cancellations must be made at least seven clear days before the scheduled service to avoid charges
    • Cancellations made with less than seven days notice will incur a 100% cancellation fee, as per NDIS guidelines

  • Provider Cancellations:

    • Gritlife reserves the right to cancel services due to unforeseen circumstances, with as much notice as possible provided to the participant

Termination of Service Agreement

Either party may terminate the Service Agreement with 14 days' notice. Services falling within this notice period will still be billed if not cancelled in accordance with the cancellation policy.

Complaints and Dispute Resolution

Complaints can be directed to the Gritlife Complaints Officer at louis@gritlife.com.au. Complaints will be addressed within 14 days of receipt. If unresolved, complaints can be escalated to the NDIS Quality and Safeguards Commission. Any disputes arising from the use of Gritlife’s services should first be addressed directly with Gritlife. If a resolution cannot be reached, disputes may be submitted to binding non-appearance-based mediation or arbitration as mutually agreed by the parties.

Privacy and Confidentiality

Gritlife is committed to protecting the privacy and confidentiality of all participant information in accordance with the Privacy Act 1988.

Limitation of Liability

Gritlife provides services on an 'as is' and 'as available' basis. To the fullest extent permitted by law, Gritlife disclaims all warranties, whether express or implied. Gritlife will not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our services. Our total liability to any participant will not exceed the amount paid for the services provided.

Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of Queensland.

Changes to Terms

Gritlife reserves the right to amend these Terms at any time. Participants will be notified of any changes, which will take effect upon their acceptance or continued use of our services.

Intellectual Property

All content, trademarks, and other intellectual property on the Gritlife website are owned by or licensed to Gritlife. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the site or services without express written permission from Gritlife.

Insurance

Gritlife facilitates access to appropriate insurance coverages for support workers, including but not limited to public liability and professional indemnity insurance. Support workers are responsible for maintaining their own insurance coverage as required.

Contact Information

For any queries regarding these Terms, please contact us at:

These Terms and Conditions aim to ensure transparency, compliance, and a clear understanding between Gritlife, its participants, and support workers. Ensure that all stakeholders are provided with a copy of these Terms and agree to them before services commence.